Response time
1 – 3 business days
Complex, legal, or law enforcement requests may take longer. We will confirm receipt.
Before you write
The FAQ covers most questions about pricing, supported algorithms, task status, refunds, and legal requirements.
Browse the FAQ →What to include
- Your account email address
- Task ID or hash (if applicable)
- A clear description of your request
- For legal / enterprise: company name and use case
- For law enforcement: agency name and case reference